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This Website (“Website”) uses Cookies and other related technologies such as beacons, pixels, or scripts (for convenience all technologies are referred to as “Cookies”). This Website uses first-party and third-party Cookies. In the below policy, we provide details about the use of Cookies on our Website. It explains what Cookies are and how we use them. You should read this policy carefully so you can understand what type of Cookies we use, what information we collect using Cookies, how that information is used and how you can control your statistics Cookie preferences.
This Cookie Policy applies to all of YW’s Services:
You can find our full Privacy Policy here.
Cookies are small files that are placed on your Device (your computer, mobile Device or any other Device) by a website and which – among its many uses – contain details of your browsing history on that website. The information stored therein may be returned to our servers or to the servers of the relevant third parties during, either now or during a subsequent visit. Cookies do not typically contain any information that personally identifies a Visitor, but Personal Data that we store about you may be linked to the information stored in and obtained from Cookies. Cookies also help us in providing the various functionalities of our Website to our Visitors.
Cookies can be "persistent" or "session" Cookies. Persistent Cookies remain on your Device when you go offline, while session Cookies are deleted as soon as you close your web browser. We use both session and persistent Cookies for the purposes set out below. Please note: we have made every effort to capture any Cookies placed as much as possible. However, the list of Cookies placed shown below may not be complete.
These are Cookies which ensure that certain parts of the Website work properly. They are essential to provide you with Services available through the Website and to enable you to use some of its features, such as logging into your Account, placing items in your cart or completing a secure checking out process. They also help to authenticate Visitors and prevent fraudulent use of Visitor Accounts. Without these Cookies, the Services YW intends to offer cannot be provided, and we only use these Cookies to provide you with those Services.
Placed essential Cookies: Cookie name / Retention / Purpose / Service Provider
These Cookies allow your preferences to remain known and provide you with a more streamlined experience on our Website. This way, you do not need to repeatedly enter the same information again and again. For example, preferences Cookies remember your login details or Account profile for product reviews. Functionality Cookies – some from third parties who provide specific eCommerce functionalities on our Website, such as for example, store credits, gift wrapping etc. – may be placed on your Device to allow certain functions to be made available on our Website.
By using this Website, you consent to the use of preferences Cookies. For more details, please see the section Our use of essential and preferences Cookies below. For a list of third parties YW uses as part of its Website, please see the section Third parties used within our Services as it relates to Cookies below.
Placed preferences Cookies: Cookie name / Retention / Purpose / Service Provider
These are Cookies or any other form of local storage, used to create Visitor profiles to display advertising or to track a Visitor on a website or across several websites for marketing purposes.
YW does not display advertisements within its Services and therefore does not use marketing Cookies.
Some of the third parties YW uses may place marketing Cookies on your Device, for example when you visit YW web pages which contain embedded video content from third-party websites, when you click on links to third-party websites from our Website or when you access a third-party website through a QR code. Marketing Cookies will also be used when you sign up for our email newsletter, “Letters from Young W”, which is administered by our email newsletter Service Provider Infomaniak. Email marketing Cookies help us keep track of the efficiency of our email marketing efforts and ensure that our emails are meaningful to you.
We ask your permission to use your email address to send you our newsletter. For more details about marketing Cookies, please see the section Our use of marketing Cookies below.
Placed marketing Cookies: none.
These Cookies are used to provide insights about the usage of our Website and measure web traffic. We may also use these Cookies to test new pages, features or new functionalities of the Website to see how our Visitors react to them. Some of the third parties we use may place statistics Cookies on your Device, for example when you visit YW web pages which contain embedded video content from third-party websites, when you click on links to third-party websites from our Website or when you access a third-party website through a QR code.
We ask your permission to place statistics Cookies on your Device. For further information on how we use statistics Cookies for web traffic and audience measurement purposes, please see the section Our use of statistics Cookies below.
Placed statistics Cookies: Cookie name / Retention / Purpose / Service Provider
We automatically collect Usage Data about the actions our Visitors, Product Vendors and Drop-ship Suppliers perform on our Website through third-party Service Providers such as WooCommerce, WooCommerce extensions and WordPress.org. Examples of Usage Data include data generated when placing orders, paying for orders, reviewing a product, using online store coupons, obtaining a shipping rate, cancelling orders, uploading product information or marking orders as filled.
As you use our Website, third-party Service Providers may collect, store, use, process, and transfer information about your activity using our Services in accordance with their privacy policies and may place preferences and functionality Cookies on your Device. We don’t own or control these third parties, and they have their own rules about information collection, use, and sharing, which you should review before using the Services (please see section How and with whom we share the information we collect about you in our Privacy Policy for more details).
The below is a non-exhaustive list of ways in which essential and preferences Cookies may be placedon your Device as you use the Website. Essential and/or preference Cookies may be placed for example when you:
• complete a purchase on our Website: we will use Cookies to keep track of cart contents while you are browsing our Website. The WooCommerce eCommerce extensions Gift Cards, Gift Wrapper, Conditional Shipping and Payments and Smart Coupons as well as the payment processing extensions PayPal and Moneris may make use Cookies as you use them.
• leave a product review or a comment on a blog post: when you leave product reviews or blog comments on the Website, you may opt in to saving your name, email address and your personal website URL in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These Cookies will last for one year.
• create an Account and log into your Account: if you visit our login page, we will set a temporary Cookie to determine if your browser accepts Cookies. This Cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several Cookies to save your login information. Login Cookies last for two days. If you select "Remember Me", your login will persist for two weeks. If you log out of your Account, the login Cookies will be removed. In the case of a failed login attempt, the Wordpress.com plugin JetPack (Protect) will also set a Cookie for one day to remember if/when a Visitor has successfully completed a math captcha to prove that they are a real human.
• edit a blog article or product description: if you edit or publish a blog article or product description, an additional Cookie will be saved in your browser. This Cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
YW’s Website does not specifically make use of marketing Cookies, however marketing Cookies will be placed on your Device in the following circumstances, when you:
• view embedded content from other websites: blog articles or pages on this Website may include embedded content (e.g. videos from Vimeo or Bandcamp, images, PDF articles, etc.). Embedded content from other websites behaves in the exact same way as if the Visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an Account and are logged in to that website. Wherever possible, YW will make efforts to embed content to other websites in “DoNotTrack”-mode.
• subscribe to YW’s bi-weekly email newsletter ( “Letters from Young W”): once you are subscribed to the newsletter, Infomaniak’s Cookies will be used to track the recipients’ geolocation, which recipients have received the newsletter, which recipients have opened it and at what date and time, which links in the newsletter each recipient has clicked, if a recipient marks the newsletter as spam or unsubscribes and what reasons they have given to unsubscribe.
YW does not sell your Personal Data. We do not sell any information about our Visitors. We don’t sell, provide, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, a Visitor’s Personal Data or personal information to any third party for valuable consideration.
The information collected by statistics Cookies are gathered with the help of Matomo, our web analytics Service Provider. We use Matomo to monitor and analyze our Website traffic. If you have opted into having your Website visit recorded for web traffic and audience measurement purposes, we collect information about you automatically when you are using our Services through Cookies which Matomo sets on your Device as you navigate through our Website. Statistics Cookies placed by Matomo may directly or indirectly identify you as an individual Visitor if you have made a purchase on YW. This is because the information collected by Matomo includes the eCommerce order ID of individual purchases on the YW Website.
Although Matomo is a Service Provider with the purpose to track user activity, Matomo has a focus on respecting Visitors’ privacy – you can read their privacy policy here. For privacy reasons, Matomo does not use third-party Cookies by default (only first-party Cookies, which can be easily disabled).
YW operates with a model of consent with regards to Website traffic statistics and audience measurement. For a particular Visitor to be tracked by Matomo during their visit on our Website, they need to give explicit consent to the use of statistics Cookies. If you have chosen to opt out of Website Visitor tracking by denying consent for statistics Cookies on our homepage, your visit to https://www.youngw.ca will not be recorded by Matomo. Website Visitors who have not given consent will not be tracked. Please note that when you opt out of having your visit to our Website analyzed, the Matomo will set an opt-out Cookie within your browser. This is to ensure that your Website visit will not be tracked by Matomo. Please note that this opt-out Cookie does not contain Personal Data or any identifier and that the Cookie value is the same for all Visitors.
We only record your visit if you opt in through explicit consent on the homepage Cookie consent banner. If you want opt in to having your Website visit tracked for audience measurement purposes, please tick the checkbox on the Cookie consent banner when you first arrive at the YW homepage and click “SUBMIT”. Whether you have already opted in or opted out, you can change your statistics Cookie consent preferences for www.folliness.com at any time during your visit here:
Your consent is stored within your browser storage as a Cookie. The statistics Cookies described above will eventually expire and be removed from your browser after a maximum of 13 months.
Please note that if you clear the Cookies in your web browser, if you delete the opt-out Cookie or if you change Devices or web browsers, you will need to perform the opt-out procedure again, since you will be asked for your consent again. You may also deactivate or restrict the transmission of Cookies by changing the settings of your web browser. Cookies that are already stored within your browser may be deleted at any time.
Matomo records the following Personal Data and Usage Data for any YW Website Visitor who has given consent to opt in to audience measurement tracking via the Cookie consent banner on YW’s homepage:
Because Matomo does not record your full IP address, but rather an anonymized version of it (with the last components removed), Matomo will not record your precise location. Your continent will be shown accurately in most cases, but your country, and/or province, and/or city will be approximations based on the anonymized IP address.
We process this Usage Data in Matomo for audience measurement and statistical purposes, to improve our site, to calculate how many people visit and use our Services from certain geographic regions, and to recognize and stop any misuse. Data collected by Matomo is stored within YW’s own MySQL database on servers of our hosting provider Infomaniak in Switzerland. Data logs or report data collected and processed by Matomo will never be sent to other servers by Matomo or Infomaniak.
Matomo also supports your browser’s DoNotTrack preference. If your browser has the “I do not want to be tracked” (DoNotTrack) feature enabled, YW will not track your Website visit.
If you are using an adblocker, Matomo will also not track your Website visit.
YW has no interest in following you across the internet. YW will never track your behaviour across multiple websites outside of the scope of https://www.youngw.ca. We do not receive, collect or buy information about you from other sources or have access to further Personal Data about you beyond what is stated within this Cookie Policy and our Privacy Policy. YW does not receive Personal Data about Visitors from third parties (aside from Matomo, as described in our Privacy Policy).
We also do not show advertising on our Website. YW does not receive Personal Data about Visitors or potential Visitors from advertisers or share Personal Data about Visitors or potential Visitors with advertisers.
The following third parties place or may place Cookies on your Device:
Third-party Service Provider / Purpose / Data location / Personal Data collected by third party / Link to privacy policy
Further to the specific expiry dates listed for the various Cookies found above, we provide some further details in less technical terms about the expiry times of Cookies as used on our Website.
The statistics Cookies for your consent to either opt in or opt out of website traffic and audience measurement through Matomo will be stored within your browser storage. Those Cookies set by Matomo as described above will eventually expire and be removed from your browsers after a maximum of 13 months.
Your browser will keep Cookies used to keep track of cart contents while you are browsing our Website for a maximum of 2 days. The temporary Cookie set if you visit the YW Account login page is discarded when you close your browser. When you log in to your Account, Cookies will be set to save your login information, they will last for two days. If you select "Remember Me", your login will persist for two weeks. If you log out of your Account, the login Cookies will be removed. In the case of a failed login attempt, the Wordpress.com plugin JetPack (Protect) will also set a Cookie for one day to remember if/when a Visitor has successfully completed a math captcha to prove that they are a real human.
If you leave a comment or product review on our Website and choose for the Website to save your name, email address and your personal website URL in Cookies, these Cookies will last for one year.
If you edit or publish a blog article or product description, a cookie with the post ID of the article will be set; it expires after one day.
Our Services may contain links to other websites that are not operated by YW. If you click on a link leading to a website other than a YW web page, you will be directed to a third-party website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites, services or offers, including the expiry times of their Cookies. Third party websites may utilize marketing and/or statistics Cookies.
Blog articles or web pages on YW may include embedded content (e.g. videos from Vimeo or Bandcamp, images, PDF articles, etc.). Embedded content from other websites behaves in the exact same way as if the Visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an Account and are logged into that website. Wherever possible, YW will make efforts to embed content to other websites in “DoNotTrack”-mode.
Our Services may link to third-party web pages with the use of printed QR codes. Some of these third-party web pages linked to via QR code may place marketing and/or statistics Cookies on your Device, even if the web page visited is a YW URL with embedded video content from third-party websites. By purchasing Goods from YW you acknowledge that the Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services linked to via QR code. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods or services available on or through any such web sites or services linked to via QR code.
Should you decide to change your statistics Cookie preferences later through your browsing session, you can do so in the section above called Our use of statistics Cookies at any time during your visit. This section allows you to update your statistics Cookie preferences or to withdraw your consent.
When you decline consent for statistics Cookies, there may still be a few essential cookies created in order to record your decline of consent. Please note that this consent only applies to statistics Cookies which handle web traffic and audience measurement via Matomo.
The Website does use non-statistics Cookies (essential and preferences Cookies) by default. In order to disable preferences Cookies on the Website, please disable Cookies on your browser. In order to avoid marketing Cookies found in YW’s promotional emails, please unsubscribe from YW’s email newsletter. In order to avoid marketing Cookies from third-party Service Providers or third-party websites, please disable Cookies in your browser before clicking on embedded content and third-party links on our Website.
You have several choices available when it comes to how much information you share about yourself:
• Set your browser to reject Cookies: you can usually choose to set your browser to reject browser Cookies before using YW’s Website, with the drawback that certain features of YW’s Website may not function properly without the aid of Cookies. In addition to this, different browsers provide different methods to block and delete Cookies.
If you prefer to avoid the use of Cookies on the Website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this Website. You may use this option for preventing the use of Cookies at any time.
If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- For any other web browser, please visit your web browser's official web pages.
To find out more about how to manage and delete Cookies, visit www.allaboutcookies.org.
• Opt out of statistics Cookies used by third-party Service Provider Matomo for the purposes of website traffic and audience measurement: you can do this by leaving the opt-in box unchecked before clicking ‘SUBMIT’ on the Cookie consent banner (when you first visit our Website) or by changing your Cookie consent settings (at any point during your Website visit) on in the section above called Our use of statistics Cookies. By opting out, your Website visit will not by tracked by Matomo.
• Opt out of marketing communications: you may opt out of receiving our electronic newsletter from us. Just follow the unsubscribe instructions at the bottom of the newsletter email or contact us at info@youngw.ca to unsubscribe. If you opt out of these promotional communications, we may still send you other communications about your Account and your purchases as well as updates about our Cookies Policy and Privacy Policy.
• Limit the information you provide: if you have an Account with us, you can choose not to provide the optional Account information within your YW Account. When you purchase from YW and have the option to provide further details about your order choices or preferences, you can choose to leave blank any fields which are marked ‘optional’.
Although most changes are likely to be minor, YW may update its Cookie Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal or regulatory reasons.
We will notify you of any changes by posting the new Cookie Policy on this page, by updating both the change log on top and the "Last updated" date at the top of this Cookie Policy page. In some cases, we may notify you about material changes via email if you are a customer who has purchased from YW in the past 12 months or if you have an Account on our Website.
You are advised to review this Cookie Policy periodically for any changes. Changes to this Cookie Policy are effective when they are posted on this page and your further use of our Services after a change to our Cookie Policy will be subject to the updated policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cookie Policy:
For any questions about this Cookie Policy, please contact us
(This cookie policy includes material adapted from Automattic, published under Creative Commons ShareAlike, and Matomo, published under Creative Commons Attribution).
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This Privacy Policy outlines which information we collect about you when you use our Services, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared, how long we retain that information, what your rights and choices are regarding the information you provide to us and how the law protects you.
By using our Services (including this Website, https://www.youngw.ca), you agree to the collection and use of Personal Data in accordance with this Privacy Policy and our Cookie Policy.
Young W (“YW”) operates the Website https://www.youngw.ca, which offers a variety of services, products, events and content (“Services”) related to the arts, culture and the humanities, with a focus on discovering a flourishing offline life. While YW does utilize technology as a tool, its mission is to showcase the best of offline life and the analog lifestyle. We therefore believe very strongly in protecting our visitors’, customers’, users’, readers’, vendors’, suppliers’, and stakeholders’ (“Visitors”) privacy and treat privacy as an important cornerstone of our company’s values.
This Privacy Policy applies to all of YW’s Services:
To the extent that YW does make use of digital event software (such as Crowdcast or Zoom, for example), has an affiliate bookstore presence on Bookshop.org US, Bookshop.org UK and IndieBound or uses social media platforms for certain marketing purposes (such as Twitter, Instagram, Pinterest or LinkedIn, for example), this policy does not apply to YW’s presence on these platforms, due to the fact that these platforms are governed by their own privacy policies.
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. Below we explain what type of information we collect about you, along with details about how we collect that information. We obtain personal information about you from the following categories of sources:
1) if and when you provide information to us, and
2) automatically through operating our Services.
We collect:
1) information that you provide to us directly: for example,
2) information about you automatically when you are using our Services:
a. through Cookies which our web analytics Service Provider Matomo sets on your Device as you navigate through our Website, if you have opted in to having your Website visit recorded:
We use third-party web analytics Service Provider Matomo to monitor and analyze our Website traffic. Although Matomo is a Service Provider with the purpose to track user activity, Matomo has a focus on respecting Visitors’ privacy – you can visit their privacy policy page here. For privacy reasons, Matomo does not use third-party Cookies by default (only first-party Cookies, which can be easily disabled).
YW operates with a model of consent with regards to Website traffic statistics and audience measurement. For a particular Visitor to be tracked by Matomo during their visit on our Website, they need to give explicit consent to statistics Cookies. If you have chosen to opt out of Website Visitor tracking by denying consent on our homepage, your visit to https://www.youngw.ca will not be recorded by Matomo. Website Visitors who have not given consent for statistics Cookies will not be tracked. Please note that when you opt out of having your visit to our Website analyzed, the Matomo will set an opt-out Cookie within your browser. This is to ensure that your Website visit will not be tracked by Matomo.
We only record your visit if you opt in. If you want opt-in to having your Website visit tracked for audience measurement purposes, please tick the checkbox on the Cookie consent banner when you first arrive at the YW homepage and click “SUBMIT”. Whether you have already opted in or opted out, you can change your statistics Cookie consent preferences at any time during your visit on this page.
Your consent is stored within your browser storage as a Cookie. The Cookies described above will eventually expire and be removed from your browser after a maximum of 13 months.
Please note that if you clear the Cookies in your web browser, if you delete the opt-out Cookie or if you change Devices or web browsers, you will need to perform the opt-out procedure again, since you will be asked for your consent again. You may also deactivate or restrict the transmission of Cookies by changing the settings of your web browser. Cookies that are already stored within your browser may be deleted at any time.
Matomo records the following Personal Data and Usage Data for any YW Website Visitor who has given consent to opt in to audience measurement tracking via the Cookie consent banner on YW’s homepage:
Because Matomo does not record your full IP address, but rather an anonymized version of it (with the last components removed), Matomo will not record your precise location. Your continent will be shown accurately in most cases, but your country, and/or province, and/or city will be approximations based on the anonymized IP address.
We process this Usage Data in Matomo for audience measurement and statistical purposes, to improve our site, to calculate how many people visit and use our Services from certain geographic regions, and to recognize and stop any misuse. Data collected by Matomo is stored within YW’s own MySQL database on servers of our hosting provider Infomaniak in Switzerland. Data logs or report data collected and processed by Matomo will never be sent to other servers by Matomo or Infomaniak.
Matomo also supports your browser’s DoNotTrack preference. If your browser has the “I do not want to be tracked” (DoNotTrack) feature enabled, YW will not track your Website visit.
If you are using an adblocker, Matomo will also not track your Website visit.
YW has no interest in following you across the internet. YW will never track your behaviour across multiple websites outside of the scope of https://www.youngw.ca. We do not receive, collect or buy information about you from other sources or have access to further Personal Data about you beyond what is stated within this Privacy Policy. YW does not receive Personal Data about Visitors from third parties (aside from Matomo, as described in this Privacy Policy).
We also do not show advertising on our Website. YW does not receive Personal Data about Visitors or potential Visitors from advertisers or share Personal Data about Visitors or potential Visitors with advertisers.
b. through WooCommerce and WordPress.org about the actions our Visitors, Product Vendors and Drop-ship Suppliers perform on our Website, for example, when placing orders, paying for orders, reviewing a product, using online store coupons, cancelling orders, uploading product information, or marking orders as filled.
The following Usage Data will be collected, processed and may be shared with Service Providers (see section How and with whom we share the information we collect about you below) when you use our Website in order to:
• complete a purchase on our Website: if you buy something from YW — a physical product, a piece of downloadable content, an electronic print-at-home ticket for an event, a service such as gift wrapping, local delivery or a customization of a product, we will collect your first name, last name, billing address, shipping address, email address, phone number, credit card/payment details and optional Account information (such as for example, custom gift messages or ticket preferences, etc.). This information is collected in order to process payments, to ship goods to you by postal or electronic mail, to contact you about the status of your order and to respond to your inquiries, including refunds and complaints. You can shop on YW either as a guest or by creating an Account. We will use Cookies to keep track of cart contents while you are browsing our Website.
• leave a product review or a comment on a blog post: when you leave product reviews or blog comments on the Website, we collect the message submitted via comments form, the Visitor’s local date and time, their username, email address, website URL (if provided via the comment form) and IP address. This information, along with the browser user agent string of the submitter are used to help spam detection. The actual submission data is stored in the database of the YW Website and is emailed directly to YW Website owner. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service (please note: Gravatar is a public profile image service) to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you leave a comment on our Website you may opt in to saving your name, email address and your personal website URL in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These Cookies will last for one year.
• submit information via a contact form: when Visitors contact YW via a contact form on our Website, we collect the Visitor’s local date and time, their name, email address, IP address and any message shared by the Visitor as part of the contact form input fields. The actual submission data is stored in the database of the YW Website and is emailed directly to YW Website owner. We keep contact form submissions for 13 months and do not use the information submitted for marketing purposes, unless this is explicitly stated as the purpose on the contact form.
• create an Account and log into your Account: if you create an Account, we will store at a minimum your username, email address and password. You also have the option to add you first name, last name, shipping address, billing address, and phone number, which will be used to populate the YW eCommerce checkout for future orders. If you visit our login page, we will set a temporary Cookie to determine if your browser accepts Cookies. This Cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several Cookies to save your login information. Login Cookies last for two days. If you select "Remember Me", your login will persist for two weeks. If you log out of your Account, the login Cookies will be removed. In the case of a failed login attempt, the Wordpress.com plugin JetPack (Protect) will also set a Cookie for one day to remember if/when a Visitor has successfully completed a math captcha to prove that they are a real human.
• edit a blog article or product description: if you edit or publish a blog article or product description, an additional Cookie will be saved in your browser. This Cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
• view embedded content from other websites: blog articles or pages on YW may include embedded content (e.g. videos from Vimeo or Bandcamp, images, PDF articles, etc.). Embedded content from other websites behaves in the exact same way as if the Visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an Account and are logged in to that website. Wherever possible, YW will make efforts to embed content to other websites in “DoNotTrack”-mode.
• reset your password: when you request a password reset, your IP address will be included in the reset email.
• subscribe to YW’s bi-weekly email newsletter ( “Letters from Young W”): we collect your email address to sign you up for our electronic newsletter. It will be stored at our newsletter provider, Infomaniak, where it will be kept on file for this purpose until you unsubscribe from the newsletter. Your email address is used solely to send you our electronic newsletter, which includes marketing and promotional messages about YW’s activities. You can unsubscribe at any time through the unsubscribe link included at the bottom of all our newsletter emails or by emailing us your request to unsubscribe at info@youngw.ca.
Once you have signed up to receive our email newsletter, Infomaniak’s newsletter tool will ask you to confirm your email address. Once you are subscribed, Infomaniak’s Cookies will be used to track the recipient’s geolocation, which recipients have received the newsletter, which recipients have opened it and at what date and time, which links in the newsletter each recipient has clicked, if a recipient marks the newsletter as spam or unsubscribes and what reasons they have given to unsubscribe. We will not automatically send you our email newsletter when you make a purchase on YW. You can sign up for our newsletter separately here. If you have given written consent to sign up for the newsletter in an offline setting (e.g. at a fair or in-person event), you will receive an automatic email request to confirm your email address after the event. You will only be subscribed once you have provided your electronic consent via the confirmation of your email address. If you have decided to unsubscribe from the newsletter, please allow 10 days for your email address to be removed from our database.
• interact with YW as a Drop-ship Supplier or Product Vendor: if you are a Drop-ship Supplier or Product Vendor, you may also provide us with inventory information by SKU, with an email address for your PayPal account or with your bank account information.
• upload media files: Some Visitors may be able to upload media files onto the YW Website. All uploaded files are usually publicly accessible. If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Otherwise Visitors to the Website can download and extract any location data from images on the Website.
c. through third-party Wordpress.org plugins:
YW uses a number of Wordpress.org plugins and WooCommerce extensions in order to provide its Website experience to Visitors. By default, WordPress.org does not share any Personal Data with anyone. WooCommerce itself does not receive or store customer Usage Data. YW has also opted out of WooCommerce’s Usage Tracker, JetPack general analytics tracking and JetPack’s usage tracking of WooCommerce analytics. However, the Wordpress.org plugins and WooCommerce extensions YW uses on its Website may collect, process and store certain Visitor data according to the plugin developers’ privacy policies. Please see the section How and with whom we share the information we collect about you for a list of plugins and extensions YW uses, along with links to their privacy policies.
YW does not sell your Personal Data. We do not sell any information about our Visitors. We don’t sell, provide, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, a Visitor’s Personal Data or personal information to any third party for valuable consideration.
YW may share Personal Data in the following ways with third parties:
1. through the use of Wordpress.org plugins, WooCommerce, WooCommerce extensions and other IT Service Providers: we use the third-party Service Providers listed below for specific functionalities of our Website, such as for example, electronic payment processing, the estimation of shipping rates and postal delivery services, electronic newsletter delivery, and the web hosting of our Website.
The following Service Providers may have access to your Personal Data and may collect, store, use, process, and transfer information about your activity using our Services in accordance with their privacy policies. We don’t own or control these third parties, and they have their own rules about information collection, use, and sharing, which you should review before using the Services.
For all WooCommerce extensions, please refer both to the privacy policy of the specific WooCommerce extension (as listed below) as well as the privacy policy and the privacy notice of WooCommerce itself (also listed below).
Third-party Service Provider / Purpose / Data location / Personal Data collected by third party / Link to privacy policy
2. for the purposes of order fulfillment by Drop-ship Suppliers and Product Vendors (third-party sellers) on YW: some of the products sold on YW may be fulfilled by Drop-ship Suppliers or Product Vendors located in Canada, the USA or other countries.
Should an order be fulfilled by a Drop-ship Supplier or Product Vendor, YW will share customer order information (first name, last name, phone number, shipping address, products ordered, the quantity ordered, their chosen shipping method) with Drop-ship Suppliers and Product Vendors as necessary for order fulfillment. Orders will then then be shipped out from the Drop-ship Supplier’s or Product Vendor’s warehouse directly to the customer.
Data disclosed to Drop-ship Suppliers and Product Vendors is strictly limited to the information necessary to fulfill a particular customer order placed on the Website. We require Drop-ship Suppliers and Product Vendors to agree to YW’s privacy commitments in order to share information with them. Drop-ship Suppliers and Product Vendors are required to adhere to YW’s Privacy Policy and to delete any customer Personal Data immediately upon fulfilling the order. Any data transferred out of Canada, Switzerland or the EU to a non-Canada/Switzerland/EU country in the course of the fulfillment process will be governed by a data processing agreement employing standard contractual clauses to safeguard the data transfer when fulfillment partners act as data processors. Drop-ship Suppliers and Product Vendors do not share customer Personal Data with third parties and do not sell customer Personal Data to third parties. They make every effort to keep customer data confidential and secure from cyber-security risks and data breaches.
3. in the following specific circumstances:
We collect Personal Data for the business and commercial purposes as described in the section What Personal Data we collect and how we collect it and we share this information with the categories of third parties described in the section How and with whom we share the information we collect about you. We may use or disclose personal information we collect for "business purposes" or "commercial purposes" (as defined under the CCPA), which may include the following examples:
a) to provide our Services: for example, to send you either via postal or electronic mail the physical and digital products you have purchased from YW, to communicate with Visitors about their order, to respond to customer service inquiries, to process payments and orders, and to verify Visitor information.
b) to protect the security of our Services and ensure fraud prevention: for example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; including, when necessary, to prosecute those responsible for such activities.
c) to fix problems with our Services: for example, by monitoring, debugging, repairing, and preventing issues.
d) to manage your Account: for example, to set up and maintain your Account and to manage your registration as a customer in YW’s eCommerce shop.
e) to communicate with you: for example, by emailing Visitors who have subscribed to our bi-weekly newsletter “Letters from Young W”. If you don’t want to hear from us, you can opt out of marketing communications at any time by using the unsubscribe link at the bottom of newsletter emails or by emailing us at info@youngw.ca. (If you opt out, we will still send you important updates relating to your Account or your purchases). We may also contact you by email, telephone, or postal mail regarding your Account, your purchases, your payments, regarding updates to our Privacy Policy, Cookie Policy and Terms and Conditions and in order to respond to your inquiries.
f) for internal administrative and auditing purposes.
g) to recruit and hire new employees: for example, by evaluating job applicants and communicating with them.
h) for business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Visitors is among the assets transferred.
i) to complying with our legal obligations: to comply with the law, to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
j) to improve our Services: we may use your information to obtain insights on how Visitors use our Services so we can improve them or for purpose such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns.
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we collect this information, please refer to the What Personal Data we collect and how we collect it section. If we decide to collect additional categories of Personal Data or use the Personal Data we do collected for materially different, unrelated, or incompatible purposes, we will update this Privacy Policy.
YW does not engage in automated decision making and/or profiling of any Visitor data.
We generally discard information about you when it is no longer needed for the purposes for which we collect and use it — described in the section above on How and why we use information we collect about you — and we are not legally required to keep it. We will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, resolve disputes, enforce our legal agreements and policies, and protect YW’s legal rights). We will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We keep records of unpaid pending, unpaid failed or unpaid cancelled orders active for 14 days, after which we will delete them. Data for completed orders will be kept on file for 7 years, after which the Personal Data within the order will be anonymized. Accounts which are unused (no login and no purchase on YW’s Website for 7 years) will be automatically deleted.
We will retain your YW Account information as long as it is as necessary to provide you with Services or until you request from us that your Account be deleted. You can request the deletion of your Account at any time by emailing YW at info@youngw.ca. If you have a YW Account which you would like to have deleted, we will need you to contact us from the email address associated with your Account.
The Cookies for your consent to either opt in or opt out of website traffic and audience measurement through Matomo will be stored within your browser storage. Those Cookies set by Matomo as described above will eventually expire and be removed from your browsers after a maximum of 13 months. We keep Matomo Visitor logs that record details about a Visitor’s visit to YW’s Website (as described in the section What Personal Data we collect and how we collect it, point 2 a., above) for 3 months. Upon the expiry of these time frames, Website Visitor logs will automatically be deleted. Aggregated reports (without any identifiable Personal Data) of Website Visitor statistics are kept for 13 months within Matomo.
Your browser will keep Cookies used to keep track of cart contents while you are browsing our Website for a maximum of 2 days. The temporary Cookie set if you visit the YW Account login page is discarded when you close your browser. When you log in to your Account, Cookies will be set to save your login information, they will last for two days. If you select "Remember Me", your login will persist for two weeks. If you log out of your Account, the login Cookies will be removed. In the case of a failed login attempt, the Wordpress.com plugin JetPack (Protect) will also set a Cookie for one day to remember if/when a Visitor has successfully completed a math captcha to prove that they are a real human.
If you leave a blog comment or a product review on our Website and choose for the Website to save your name, email address and your personal website URL in Cookies, these Cookies will last for one year. If you edit or publish a blog article or product description, a Cookie with the post ID of the article will be set; it expires after one day.
We also maintain aggregated and anonymized information about orders and Website traffic, which we may retain for the duration of YW’s existence. This data is stored on ProtonDrive (ProtonDrive is a service of ProtonMail. Its servers are located in Switzerland; for ProtonMail’s privacy policy, please click here).
Visitors signed up for YW’s electronic newsletter will stay in our newsletter database until they unsubscribe from it. Newsletter Usage Data will be saved for 13 months and indefinitely in aggregate and anonymized format.
When you communicate with us via contact form, email, telephone, postal mail, online comments regarding your orders (which can be found within the ‘Past orders’ section in your YW Account) or through another method, we may keep a copy of our communications for a duration of 7 years. We will also store blog comments, product descriptions or product reviews, if you choose to leave them, for as long as the Website is active.
We work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. Access to YW Website databases, including information about orders, Visitors’ Personal Data and Website traffic statistics, is restricted to YW personnel who are authorized to access such information, who are required to keep any information confidential and whose operating procedures adhere to YW’s Privacy Policy.
YW’s Website is secured by Secure Socket Layer (SSL) technology to make sure that any information transmitted from the browser to the server, including Personal Data, is encrypted and protected. Please note that YW does not store or collect your payment card details. That information is provided directly to our third-party payment processors, Moneris and PayPal, whose use of your Personal Data is governed by their own privacy policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We monitor our Services for potential vulnerabilities and attacks. To enhance the security of your Account, we encourage you to use a strong password when creating your YW Account, not to share your Account or password with anyone else and to use a password manager. The security of your Personal Data is important to us. While we strive to make every acceptable effort to protect your Personal Data, we cannot guarantee its absolute security.
YW’s Services are not intended for individuals under the age of 18. Our Services, including our Website, do not address anyone under the age of 18. We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers immediately.
Our Services may contain links to other websites that are not operated by us. If you click on a link leading to a website other than a YW web page, you will be directed to a third-party website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites, services or offers. Third party websites may utilize marketing and/or statistics Cookies.
Blog articles or web pages on YW may include embedded content (e.g. videos from Vimeo or Bandcamp, images, PDF articles, etc.). Embedded content from other websites behaves in the exact same way as if the Visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an Account and are logged into that website. Wherever possible, YW will make efforts to embed content to other websites in “DoNotTrack”-mode.
Our Services may link to third-party web pages with the use of printed QR codes. Some of these third-party web pages linked to via QR code may place marketing and/or statistics Cookies on your Device, even if the web page visited is a YW URL with embedded video content from third-party websites. By purchasing products from YW you acknowledge that the Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services linked to via QR code. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods or services available on or through any such websites or services linked to via QR code.
You have several choices available when it comes to information about you:
• Limit the information you provide: if you have an Account with us, you can choose not to provide the optional Account information within your YW Account. When you purchase from YW and have the option to provide further details about your order choices or preferences, you can choose to leave blank any fields which are marked ‘optional’.
• Opt out of marketing communications: you may opt out of receiving our electronic newsletter from us. Just follow the unsubscribe instructions at the bottom of the newsletter email or contact us at info@youngw.ca to unsubscribe. If you opt out of these promotional communications, we may still send you other communications about your Account and your purchases as well as about updates to our Terms and Conditions, Cookies Policy and Privacy Policy.
• Set your browser to reject Cookies: you can usually choose to set your browser to reject browser Cookies before using YW’s Website, with the drawback that certain features of YW’s Website may not function properly without the aid of Cookies.
• Opt out of our statistics Cookies used for YW’s website traffic and audience measurement, as provided by Matomo: you can do this by leaving the opt-in box unchecked before clicking ‘SUBMIT’ on the Cookie consent banner (when you first visit our Website) or by changing your Cookie consent settings (at any point during your Website visit) on our Cookie Policy page. By opting out, your Website visit will not by tracked by our web analytics Service Provider Matomo. For more information, please see our Cookie Policy.
• Close your Account: While we would be sad to see you go, you can close your YW Account at any time if you no longer want to keep it. In that case, you may still use our Services as a guest. You can email us with your Account deletion request at info@youngw.ca and we will make sure to delete it for you within 2 business days. We will also send you a confirmation once your Account has been deleted. If you have a YW Account which you would like to have deleted, we will need you to contact us from the email address associated with your Account. Please keep in mind that we may continue to retain your information after closing your Account, as described in How long we keep your data above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or is reasonably needed for our legitimate business interests.
If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
YW undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the EU, to:
- Request access to your Personal Data: the right to access, update or delete the information we have on you. Whenever made possible, you can access or update your Personal Data directly within your Account settings section on the YW Website. We have also provided clear instructions within this Privacy Policy on how to request the deletion of your Personal Data. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the Personal Data we hold about you.
- Request correction of the Personal Data that we hold about you: you have the right to have any incomplete or inaccurate information we hold about you corrected.
- Object to processing of your Personal Data: this right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
- Request erasure of your Personal Data: you have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
- Request the transfer of your Personal Data: we will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw your consent: you have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our Services.
- Make a complaint to a government supervisory authority.
We may process Personal Data under the following conditions:
- Consent: you have given your consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal obligations: processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
- Vital interests: processing Personal Data is necessary in order to protect your vital interests or of another natural person.
- Legitimate interests: processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is requirement necessary to enter into a contract.
Your information, including Personal Data, is processed in the EU, in Canada, Switzerland, in the United States and in any other places where the Service Providers involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
When providing information about you to entities outside the EU, we will take appropriate measures to ensure that the recipient protects your Personal Data adequately in accordance with this Privacy Policy as required by applicable law. Additionally, if you are a EU resident we note that we are processing your information for which we have received your consent, in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Switzerland, Canada, the United States and to any other places where the Service Providers involved in the processing are located.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by email at privacy@youngw.ca or by postal mail at Young W, PO Box 66 Stn C, Toronto, ON, M6J 3M7, Canada. You may exercise your rights of access, correction, erasure and objection by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will respond within 30 days. You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law. We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes, depending on the Services used:
Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were or will be in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.
Under CCPA, personal information does not include:
In order to exercise any of your rights under the CCPA, and if you are a California resident, you can contact us by email at privacy@youngw.ca or by postal mail at Young W, PO Box 66 Stn C, Toronto, ON, M6J 3M7, Canada. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. Your request to us must:
We will disclose and deliver the required information free of charge within 30 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 30 days when reasonable necessary and with prior notice. Any disclosures we provide will only cover the 12-month period preceding the verifiable request's receipt. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
YW will never discriminate against any Visitor for exercising their privacy rights.
If you have created an Account on YW, you can access and update the Personal Data related to your YW Account through your Account settings. In case you would like to delete your YW Account, you can email us (from the email address associated with your Account) at privacy@youngw.ca to request that your Account be deleted. We will complete your deletion request within 2 business day and provide you with a deletion confirmation email upon completion.
Any of YW’s Visitors can also have their Personal Data removed from our database by sending a personal data deletion request to privacy@youngw.ca. When you email us with your request, we can also share with you what Personal Data we have on file about you and subsequently delete it upon your request. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Since the data you request us to delete will still exist in a backup version of our Website, it could take up to 3 months for the backed up versions to be cleared from our servers at Infomaniak, our web hosting Service Provider.
In order to share with you, correct or delete any Personal Data we may have about you, you need to have made contact with us directly and/or need to have used our Website and/or Services in the past. When you contact us about one of your privacy rights, we may need to verify your identity (through your email address and/or your full name) before we disclose or delete any Personal Data. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us. We cannot provide, rectify or delete any data that we store on behalf of other Visitors or other customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to our use of your Personal Data, you may contact us at privacy@youngw.ca.
In case you have a concern about about YW’s privacy practices, you can direct your complaints to the Office of the Privacy Commissioner of Canada or the local data protection agency in your jurisdiction, should you reside outside of Canada.
Our Privacy Policy was originally written in English (CA). In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will take precedence.
Although most changes are likely to be minor, YW may update its Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal or regulatory reasons.
We will notify you of any changes by posting the new Privacy Policy on this page, by updating both the change log on top and the "Last updated" date at the top of this Privacy Policy page. In some cases, we may notify you about material changes via email if you are a Visitor who has purchased from YW in the past 12 months or if you have an Account on our Website.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page and your further use of our Services after a change to our Privacy Policy will be subject to the updated policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
For more information about this Privacy Policy, if you have any questions or concerns, or if you would like to make a complaint, please contact us
(This privacy policy includes material adapted from Automattic, published under Creative Commons ShareAlike, and Matomo, published under Creative Commons Attribution).
Please read these Terms and Conditions carefully before using our Services.
These Terms and Conditions apply to all of Young W’s (“YW”) Services:
These are the Terms and Conditions governing the use of our Services and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all Visitors regarding the use of the Services. Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all Visitors, customers, users, readers and others (“Visitors”) who access or use the Services. By accessing or using the Services you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Services.
Your access to and use of the Services is also conditioned on your acceptance of and compliance with the Privacy Policy and Cookie Policy of the Company.
Our Privacy Policy outlines which information we collect about you when you use our Services, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared, how long we retain that information, what your rights and choices are regarding the information you provide to us and how the law protects you.
Our Cookie Policy explains what Cookies are and how we use them. You should read this policy carefully so you can understand what type of Cookies we use, what information we collect using Cookies, how that information is used and how to control your statistics Cookie preferences.
YW operates according to the following privacy commitments:
By placing an Order for Goods through our Services, including this Website, you warrant that you are over 18 years of age and legally capable of entering into binding contracts. You can place an Order by creating an Account on our Website or checkout as a guest.
If you wish to place an Order for Goods available through our Services, you may be asked to supply certain information relevant to your Order including, without limitation, your first name, your last name, your email, your phone number, your credit card number or PayPal account information, the expiration date of your credit card, your credit card’s CVV code, your billing address, and your shipping address. You represent and warrant that: (i) you have the legal right to use any credit or debit card(s), PayPal account or other payment method(s) in connection with any Order; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your Order.
By placing an Order through our Services you also agree to receive emails about the progress of your Order, such as Order confirmation emails, shipping confirmation emails, Order cancellation emails, etc. These emails will be sent out from contact@youngw.ca. Please make sure to check your junk, spam or Google Promotions folders for such emails.
We reserve the right to refuse or cancel your Order at any time for certain reasons including but not limited to:
We reserve the right to refuse or cancel your Order if fraud or an unauthorized or illegal transaction is suspected.
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and our Returns Policy.
You can cancel an existing Order for any reason up until the point where you have received a shipping confirmation email from YW. In order to cancel your Order, please email us at contact@youngw.ca with your Order number. We will reimburse you no later than 14 days from the day on which we received your cancellation request. We will use the same means of payment as you used for the Order, and you do not charge any fees for such reimbursement.
In the case you have already received your Order and are not happy with it, please let us know in writing via email at contact@youngw.ca within 30 days of the delivery date of your Order to obtain a return authorization number. YW will refund the original Order amount minus the shipping fees of the original Order if all Goods are returned to us in the same condition as you received them. Goods that are damaged or not in the same condition as you received them or which show signs of wear and tear simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in your possession. You should also include your receipt, all product instructions, documents and product packaging and wrappings. We will reimburse you no later than 14 days from the day on which we receive the returned Goods in new condition. We will use the same means of payment as you used for the Order, and will not charge you any fees for such reimbursement. YW does not cover the return shipping costs and is not responsible for lost mail of returned Goods.
The following Goods cannot be returned:
In case of quality issues, shipping errors or manufacturing defects we will ask you to send us a photograph of the problem to contact@youngw.ca, along with details about your concern within 30 days of the delivery date of your Order. YW will then – depending on the circumstances – either dispatch a replacement item to you, issue a refund or issue a store credit.
YW is not responsible for lost mail. In case your Order has not arrived within 45 days of the ship date, please contact YW no earlier than 45 days after the ship date and no later than 80 days after the ship date at contact@youngw.ca. We will do our best to assist you.
YW reserves the right to change its return policy at any time.
We are constantly updating our offerings of Goods within our Services. The availability of Goods listed for sale is subject to change. The Goods available may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our Goods on the Website, in our advertising or in any other channels.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, or descriptions of additional services. We reserve the right to change and update information and the right to correct errors, inaccuracies, or omissions at any time without prior notice.
All prices on YW’s Services, including its Website, are listed in Canadian Dollars (CAD). The Company reserves the right to revise its prices at any time. Prices are listed exclusive of Canadian sales taxes (GST/HST). Goods sold to Visitors with a Canadian shipping address are subject to applicable Canadian provincial and federal sales taxes. Payment can be made through various payment methods, such as Visa, MasterCard, American Express cards and PayPal. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer and our payment processing Service Providers. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your Order. Orders with failed payments will be canceled within 14 days if no payment is received.
YW’s Website is secured by Secure Socket Layer (SSL) technology to make sure that any information transmitted from the browser to the server, including Personal Data, is encrypted and protected. Please note that YW does not store or collect your payment card details. That information is provided directly to our third-party payment processors, Moneris and PayPal, whose use of your Personal Data is governed by their own privacy policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Orders from YW will be shown on your bank statements as “YOUNGW” or “YOUNGWTORONTO”.
Some of the Goods sold on YW may be fulfilled by Drop-ship Suppliers located in Canada, the USA or other countries. Goods sold by YW and fulfilled by a Drop-ship Supplier are labelled as “Sold by: Young W” and have the Drop-ship Supplier indicated on the individual product detail page as “Supplier: (Drop-ship Supplier name)”.
For Orders fulfilled by Drop-ship Suppliers, YW will share Order information (first name, last name, phone number, shipping address, products ordered, the quantity ordered, their chosen shipping method) with Drop-ship Suppliers as necessary for Order fulfillment. Orders will then then be shipped out from the Drop-ship Supplier’s warehouse directly to the customer.
Some of the Goods sold on YW may be fulfilled by Product Vendors located in Canada, the USA or other countries. Goods sold by third-party Product Vendors and fulfilled by a Product Vendor are labelled as “Sold by: (Product Vendor name)”. Product Vendors set their own shipping rates, therefore Orders of Goods from a specific Product Vendor cannot be combined with Orders of Goods sold by YW (i.e. Goods labelled as “Sold by: Young W”) or with Orders of Goods sold by a different Product Vendor.
Since Orders fulfilled by a particular Product Vendor can only contain Goods from that Product Vendor, a restriction will appear in the eCommerce cart, should your Order contain Goods from more than one Product Vendor or a combination of Goods from YW and a Product Vendor – in that case we would ask you to place two separate Orders.
For Orders fulfilled by a Product Vendor, YW will share Order information (first name, last name, phone number, shipping address, products ordered, the quantity ordered, their chosen shipping method) with Product Vendors as necessary for Order fulfillment. Orders will then then be shipped out from the Product Vendor’s warehouse directly to the customer.
YW shares book recommendations on its Website for which it may or may not earn affiliate commissions. All books sold and fulfilled by third parties recommended by YW are labelled as “Sold by: An indie bookstore near you”.
YW shares book recommendation on its Website by showing affiliate links to YW’s presence on Bookshop.org US, Bookshop.org UK and IndieBound, so that Visitors can purchase books directly from these and other online book retailers. If a customer purchases a book recommended by YW through one of YW’s Bookshop.org US, Bookshop.org UK or IndieBound affiliate links, YW makes a small commission from the sale of this book.
YW also shares book recommendation links through Bookmanager’s SHOP LOCAL API. YW does not earn a commission from any sales of books on Bookmanager’s website or from any sales of books on third-party bookshop websites which use Bookmanager.
YW ships to the following countries:
Albania, American Samoa, Andorra, Antigua and Barbuda, Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Benin, Bermuda, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bulgaria, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Croatia, Curaçao, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, Estonia, Faroe Islands, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Hungary, Iceland, Indonesia, Ireland, Israel, Jamaica, Japan, Jordan, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Martinique, Mauritius, Mexico, Micronesia, Moldova, Monaco, Morocco, Netherlands, New Zealand, Niger, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Rwanda, Saint Barthélemy, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Vincent and the Grenadines, San Marino, Seychelles, Singapore, Slovakia, Slovenia, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Tunisia, United Kingdom (UK), United States (US), United States Minor Outlying Islands, Vatican, Virgin Islands (U.S.) and Zambia.
You can find shipping rates for your country by entering your postal code, city, province and country into the shipping rate calculator in your cart, before you check out. We ship with Canada Post (or an equivalent postal service in the case of fulfillment by Drop-ship Suppliers and Product Vendors) and all our shipments are tracked. Please see the Shipping page for more details about delivery timelines and shipping options.
Orders are shipped out within 3 business days of receiving your order confirmation email. Our business days are Monday to Friday, excluding any Canadian and US provincial, state or federal bank holidays.
Please note that not all shipping methods are available for all destinations. If you are a Visitor from the following countries or regions, please contact us for shipping rates before placing an order:
Åland Islands, Antarctica, Christmas Island, Cocos (Keeling) Islands, Equatorial Guinea, Guernsey, Heard Island and McDonald Islands, Isle of Man, Jersey, Niue, Saint Helena, São Tomé and Príncipe, Svalbard and Jan Mayen and Tokelau.
Once we have shipped out your order, you will receive a shipping confirmation email along with the tracking number for your shipment. A signature may be required to receive the shipment.
Please note that as the customer, you are the importer of record responsible for importing the Goods purchased on YW into your country. You are responsible for any additional duties, customs charges, fees, taxes or import charges which may be charged by your country’s customs authorities and/or your country’s government when receiving your shipment at the destination address.
Any Promotions made available through our Services may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
When you create an Account on our Website, you must provide us with a username, email address and password. You are responsible for safeguarding the password that you use to access your YW Account. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.
To enhance the security of your Account, we encourage you to use a strong password when creating your YW Account and to use a password manager. The security of your Personal Data is important to us. We monitor our Services for potential vulnerabilities and attacks. While we strive to make every acceptable effort to protect your Personal Data, we cannot guarantee its absolute security.
We will retain your YW Account information as long as it is as necessary to provide you with Services or until you request from us that your Account be deleted. You can request the deletion of your Account at any time by emailing YW at info@youngw.ca. If you have a YW Account which you would like to have deleted, we will need you to contact us from the email address associated with your Account.
“Letters from Young W” is our bi-weekly email newsletter. We will not automatically send you our email newsletter when you make a purchase on YW. You can sign up for our newsletter separately here. You will only be subscribed once you have provided your electronic consent via the confirmation of your email address.
You can unsubscribe at any time through the unsubscribe link included at the bottom of all our newsletter emails or by emailing us your request to unsubscribe at info@youngw.ca. If you have decided to unsubscribe from the newsletter, please allow 10 days for your email address to be removed from our database.
If you have given written consent to sign up for the newsletter in an offline setting (e.g. at a fair or in-person event), you will receive an automatic email request to confirm your email address after the event.
We will keep your email address on file until you unsubscribe from the newsletter. Your email address is used solely to send you our electronic newsletter, which includes marketing and promotional messages about YW’s activities. We will never sell or share your email address with third parties.
Our Services allows you to post product reviews and blog comments and allows some users to create and/or edit product descriptions (“Visitor Content”). You are responsible for the Visitor Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Visitor Content to the Website, you grant the Company the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Visitor Content on and through the Services. You retain any and all of your rights to any Visitor Content you submit, post or display on or through the Services and you are responsible for protecting those rights. You agree that this license includes the right for the Company to make your Visitor Content available to other users of the Services, who may also use your Visitor Content subject to these Terms.
You represent and warrant that: (i) the Visitor Content is yours (you own it) or you have the right to use it and grant the Company the rights and license as provided in these Terms, and (ii) the posting of your Visitor Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
The Company is not responsible for the Visitor Content of the Services’ Visitors. You expressly understand and agree that you are solely responsible for the Visitor Content and for all activity that occurs under your Account, whether done so by you or any third person using your Account.
You may not transmit any Visitor Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
• Unlawful or promoting unlawful activity.
• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
• Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
• Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
• Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
• Impersonating any person or entity including the Company and its employees or representatives.
• Violating the privacy of any third person.
• False information and features.
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Visitor Content is appropriate and complies with these Terms, refuse or remove this Visitor Content. The Company further reserves the right to make formatting changes or edits or to delete any Visitor Content. The Company can also limit or revoke the use of the Services if you post such objectionable Visitor Content. As the Company cannot control all Visitor Content posted by Visitors on the Website, you agree to use the Services at your own risk. You understand that by using the Services you may be exposed to Visitor Content that you may find offensive, indecent, incorrect or objectionable, and you agree that under no circumstances will the Company be liable in any way for any Visitor Content, including any errors or omissions in any Visitor Content, or any loss or damage of any kind incurred as a result of your use of any Visitor Content.
We respect the intellectual property rights of others. It is our policy to respond to any claim that YW content or Visitor Content posted on the Services infringes a copyright or other intellectual property infringement of any person.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Services, you must submit your notice in writing to the attention of our copyright agent via email at info@youngw.ca and include in your notice a detailed description of the alleged infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any of YW’s content or Visitor Content is infringing your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
The Services of YW and its original content (excluding Visitor Content provided by you or other Visitors), features and functionality are and will remain the exclusive property of the Company and its licensors. The Services are protected by copyright, and other laws of both the Country and foreign countries. Our content, logo and brand elements may not be used in connection with any product or service without the prior written consent of the Company.
Our Services may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. Third party websites may utilize marketing and/or statistics Cookies. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Blog articles or web pages on YW may include embedded content (e.g. videos from Vimeo or Bandcamp, images, PDF articles, etc.). Embedded content from other websites behaves in the exact same way as if the Visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an Account and are logged into that website. Wherever possible, YW will make efforts to embed content to other websites in “DoNotTrack”-mode.
Our Services may link to third-party web pages with the use of printed QR codes. Some of these third-party web pages linked to via QR code may place marketing and/or statistics Cookies on your Device, even if the web page visited is a YW URL with embedded video content from third-party websites. By purchasing Goods from YW you acknowledge that the Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services linked to via QR code. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods or services available on or through any such web sites or services linked to via QR code.
To the extent that YW does make use of digital event software (such as Crowdcast or Zoom, for example), has an affiliate bookstore presence on Bookshop.org US, Bookshop.org UK and IndieBound or uses social media platforms for certain marketing purposes (such as Twitter, Instagram, Pinterest or LinkedIn, for example), these Terms and Conditions do not apply to YW’s presence on these platforms, due to the fact that these platforms are governed by their own terms and conditions.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Services.
We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
Upon termination, your right to use the Services will cease immediately.
Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or $25 CAD if you haven't purchased anything through the Services.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The Services are provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Services will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, Devices, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Services, or the information, content, and materials or products included thereon; (ii) that the Services will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Services; or (iv) that the Services, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a Consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. Your use of the Services may also be subject to other local, provincial, state, national, federal or international laws.
If you have any concern or dispute about the Services, you agree to first try to resolve the dispute informally by contacting the Company. If the dispute remains unresolved thereafter, such dispute shall be resolved before the courts of Ontario, sitting in the City of Toronto. You hereby irrevocably and unconditionally submit to the exclusive jurisdiction of such courts with respect to any dispute or claim arising out of or in connection with these Terms and Conditions.
If you are a European Union Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions were originally written in English (CA). In the event of a conflict between a translated version of our Terms and Conditions and the English version, the English version will take precedence.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Website and the Services.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
If you have any questions about these Terms and Conditions, you can contact us